Refund Policy

Here at Wensley Rose Boutique, we want customers to shop with confidence and make the experience as easy as possible.  We offer a 30 day money back guarantee if you are unsatisfied for any reason.  Therefore, we encourage you to shop, place order, try on, and free 30 day return.  What happens after 30 days?  We will issue a refund for returned items after 30 but less than 90 days in the form of store credit.  A return should be simple and no cost to customer.

Exclusions to refund policy, items that have been worn or washed cannot be returned.  Damaged products due to shipping will be accepted as shipping insurance covers this!

To start a return, you can contact us at wensleyrose@yahoo.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at wensleyrose@yahoo.com.

Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded within 1-3 business days.  Keep in mind we have no control over how long your banking institution takes to credit account.